Notable Support

What is an administrator (aka admin)? Can we have multiple admins? How do I give someone admin access?

Administrators can create and edit workspaces and users. They can basically do anything except for cancelling, upgrading, or viewing/changing billing details (the Account Owner is the only person who can do this).

You can have as many Admins as you have users, but only the Account Owner can give or remove Admin status from a User. Giving someone Admin status can be done by clicking on the "Users" tab and selecting "Make Admin." To remove Admin status, simply click "undo" next to the User you'd like to remove the status from.

How do I add a user to a workspace?

To add a user to a workspace, select that workspace from the "Workspaces" tab, then click the "People" tab. Once there, simply click "Add New Person."

Note: a user in a workspace cannot see all posts and sets within that workspace, only those which have been specifically shared with them.

How do I delete a workspace?

To delete a workspace, click on the Accounts tab and select the workspace you want (you can also select it from the Active Workspaces area on the left side of your screen). Click "edit" next to the workspace name, then click "Delete this workspace."

Warning: All posts within that workspace will also be deleted! If you want to keep them, go to the "Organize" tab and move them out of the workspace first.

What is the difference between removing a person from a workspace and removing them from the account?

When you remove someone from a workspace, you are just preventing them from accessing that workspace. They are still a user on the account.

To remove a user from a workspace click on the "Workspaces" tab and select the workspace you'd like to remove them from. Then click on the "People" tab and click on "remove" next to the user you'd like to remove.

When you remove a user completely from the account, you permanently remove them from the system. They can no longer log in or gain access to your Notable account.

To remove a user from your Notable account, click on the "Account" tab, select the account you'd like to remove them from, click on the "users" tab and select "remove" next to the user you'd like to delete.

If I delete a person, will Notable also delete all the messages, files, etc. they have posted?

Deleting a user just removes their access to your account, it doesn't delete any of their past activity in the workspace.

Can everyone see everyone else? Can I hide contact information from other people?

Anyone with access to a workspace will be able to see everyone else with access to the workspace. There is no way to hide contact information from people who have access to the same workspace.

How can I upload or change the photo that appears next to my name?

To add or change your photo, click on where your name in the upper right hand corner of every screen. The option to change or add your photo is right there, under "Profile Information." Just choose the file you want to upload from your computer and click the "Upload photo" button.

You can upload a small photo (GIF, JPG, or PNG), which will be resized to approximately 48 pixels square (if it is not already that size).