Notable Support

What is a tool button?

The Notable tool button is what allows you to capture a page. Once installed, you just click on the "N" and the capture has been made and sent to the capture queue.

How do I install the tool button? What browsers
does it work on?

The tool button currently only works in Firefox. When you first log-in to your Notable account, you should be prompted to install the tool button.

Otherwise, the link to install the tool button will be prominently available on your Notable home page.

You may have to tell Firefox to allow Notable to install the tool button. If you get a bar that looks like this, just click "Allow" and you'll be prompted to continue the install.

Once you've successfully completed the install, you'll need to restart Firefox in order to use the tool button.

Now you're ready to start capturing screenshots!

My tool button isn't working, what should I do?

Upgrade to the latest version of the Toolbutton. In the add-ons menu right click the Notable add-on and select Find Update.

Upgrade to Firefox 3 or higher. The Notable toolbutton does not work with Firefox 2.

Uninstall the Drupal for Firebug add-on. This add-on extends Firefox is a manner that is not compatible with the Notable toolbutton.

Contact support@notableapp.com. Please include all the following information so that we can better troubleshoot the problem.

1. What version of Firefox are you on?
   (You can get this by going to Help in the file menu of Firefox and select About Mozilla Firefox)
2. What version of the Notable tool button are you using?
   (You can get this by going to Tools in the file menu of Firefox and select Add-ons. Next to Notable it should have a version like 1.0.8)
3. What Operating System are you on?
   (Windows Vista, Windows XP, Mac OSX)
4. Do you have any additional Firefox Add-ons that are currently installed?
   (Google toolbar, Yahoo toolbar, etc.)
5. What website did you try the toolbar button on?
   (zurb.com, yahoo.com, etc.)

How do I uninstall the tool button?

If you really want to uninstall the Notable tool button, you can do so by selecting "Add-ons" from the "Tools" menu in Firefox.

In the Add-ons window, simply click "Uninstall" next to Notable. You'll have to restart Firefox for the changes to be complete.

What is the capture queue?

The capture queue will appear in the bottom right hand corner of your browser whenever you capture a webpage. You can continue to capture pages without saving or adding notes and they will compile in the capture queue. When you're finished capturing pages you can select captures from the queue to save and add notes to.

Is my capture saved in the system after I hit the "N" button?

Not really, no. The capture is temporarily saved in the capture queue, but in order to save the capture to your account you must select "Add Notes" and save the capture.

How long does the queue remain?

Until you restart Firefox.

How can I tell how many posts I've made on a url?

When you click on the "Archive" tab you will be shown "Feedback by URL" which shows you all the URLs you've captured and the number of posts you have for each one.

What is a workspace?

Workspaces are private areas where you can collaborate with a list of people you add.

How might I use a workspace?

Workspaces are good for individual projects, for consultants to share with a client, or for ongoing collaboration with a dedicated team.

Who can see stuff in the workspace?

You can add multiple people to a workspace, however only those people you specifically share a post or set with will be able to see those posts and sets.

How do I move a feedback post to another workspace?

Click "Organize", select the posts you want to move, click "Move To," and then select the workspace you want from the "Change Workspaces" drop-down menu.

What is a set?

Sets make it easy to share a collection of feedback about multiple pages. Add Posts to a Set, then share the entire Set in one step.

Why would I use a set?

Using sets keeps things organized. It allows you to browse through multiple posts that are related.

How do I give people access to a set?

Just select the set you want and click "Share Set."

A new window will give you the option to share it with everyone in your workspace, select just a few to share it with, or invite someone new to share it with.

How do I add posts to a set?

If you click on the post, you can add it to a set by clicking on the blue folder in the toolbar above the image.

How many feedback posts can be in a set?

As many as you want.

How do I annotate a screenshot?

Once you select "Add Notes" to a capture in your queue you'll be taken to the annotate screen. Once you're there all you have to do is select the code, copy or area of the screenshot you'd like to annotate and start typing.

Click "Save" to keep the notes you've made. You can go back at any time to add more notes.

How do I change the copy on a page?

You can't change the copy on the page, you can only make notes on the copy.

Where do I give content and code notes?

The option to annotate code and content on a page is just a matter of switching views on the annotate page.

Where do you store my screenshots? Are they secure?

Your screenshots are stored on Amazon S3, a SAS 70 compliant data store solution. All screenshots are served over HTTPS using a token based authentication system.

Will people in my workspace see my annotations?

Only those you've invited to see a particular post or set will have access to them.

How do I go back to the original page?

Every feedback post includes the url of the original page linking back to it. This is a great way to compare feedback to the current live page on a site.

Can I upload a new design to a post?

Yes. You can upload a new image with each comment by clicking "Attach an image to this comment" before posting your comment.

How do I share my post?

Just select the post you want and click "Share."

A new window will give you the option to share it with everyone in your workspace, select just a few to share it with, or invite someone new to share it with.

Can anyone see my post?

No, only those people you've shared the post with (or the set that contains the post) can see it.

Can a workspace user add notes to my post?

Yes, they can add their own notes as part of a comment.

Can I include my post in a forum discussion?

Yes, all you need to do is make sure your "Post Permissions" are set to public and click the "Make this a support post" link.

How do I modify the title?

That's easy! Just open the post you want and click on the title.

Change it to whatever you'd like and click "Save."

How do I add a description?

Simply click on "Click to add a description" and start typing.

When you're finished, click "Save."

How can I tell if someone has read my feedback?

When you open the post page you will see a list of "Viewers," that includes all the users who have access to the set. The list includes how many time each user has viewed the post (if they have) and how many comments they've made.

How does the archive page work?

It groups all your posts in the workspace by the URL and label.

What's a label? Do I need to add one?

Label the page you capture (e.g. "Homepage" or "Product Page") to easily keep track of feedback on an individual page.